The Premier Service Diamond award will be presented to Oehler and Brookshire by GMAC Home Services’ President and CEO John Bearden at the company’s national business conference in February.
“With our Premier Service program, buyers and sellers are asked to complete a survey evaluating the service they received,” Oehler, broker/owner of GMAC Real Estate Fredericksburg, said. “Once completed, the surveys are tabulated by an independent research firm and the results detail how we did.”
To qualify to become a Premier Service Diamond winner, Oehler and Brookshire had to receive a minimum 95% customer satisfaction rating based upon at least five returned surveys and maintain a minimum survey return rate of 30 percent.
Oehler, who founded GMAC Real Estate Fredericksburg as Gillespie Realty in 1994, said, “We strive to be your ‘objective’ source of credible information and give our customers the best service possible. This award is a reflection of that.”
Brookshire, who joined GMAC Real Estate Fredericksburg in the spring of 2007 after retiring from the Fredericksburg Independent School District, said, “I am happy to receive this award since it’s an independent rating based upon evaluations from those who matter most– my customers.”
Premier Service is one of the most comprehensive and effective customer-service programs in the real estate industry. Through the program, GMAC Real Estate’s agents, like Oehler and Brookshire, put in writing, up front, the services they will perform. Following the transaction, the agents ask their customers to honestly rate their performance through a written survey.
GMAC Real Estate Fredericksburg specializes in providing real estate services in Fredericksburg and the surrounding Hill Country and is located at 502 East Main Street in Fredericksburg. For additional information, go to www.FbgLiving.com.
If you would like to experience Premier Service with your next real estate transaction, please contact one of our agents directly or give us a call at (830) 997-6123.
To read more Fredericksburg real estate news, analysis & insight, visit The Burg online.
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